Refund policy
Last Updated: [Insert Last Updated Date]
Return & Refund Policy
At NovaKart, customer satisfaction is important to us. We strive to ensure that every order reaches our customers in good condition and as described. This Refund & Return Policy explains the circumstances under which returns, replacements, cancellations, and refunds may be requested.
By placing an order with NovaKart, you agree to the terms outlined in this policy.
1. Return Eligibility
Customers may request a return, replacement, or refund if they receive:
• A damaged product
• A defective product
• An incorrect product
• An incomplete order
• Any other eligible issue approved by NovaKart after review
All requests are subject to verification and approval by NovaKart.
2. Return Request Period
Customers must submit a return or replacement request within 2 days of receiving the product.
Requests submitted after the return period may not be eligible for approval unless otherwise required by applicable law or approved by NovaKart under exceptional circumstances.
3. Product Condition Requirements
To be eligible for a return or replacement, the product should generally:
• Be returned in its original condition
• Include original packaging where available
• Include accessories, manuals, tags, and other items supplied with the product
• Not show signs of misuse, abuse, intentional damage, or unauthorized modification
NovaKart reserves the right to inspect returned products before approving a replacement or refund.
4. Return Request Process
To initiate a return, replacement, or refund request, customers should contact NovaKart and provide:
• Order number
• Customer name
• Description of the issue
• Written explanation of the reason for the request
• Clear photographs of the product
• Clear photographs of the packaging when applicable
• Video evidence when requested or necessary for verification
Providing complete information helps us process requests more efficiently.
5. Replacement Policy
NovaKart follows a replacement-first approach whenever possible.
If a product is determined to be damaged, defective, incorrect, incomplete, or otherwise eligible under this policy, NovaKart may first offer a replacement product before issuing a refund.
Replacement eligibility is subject to inventory availability and verification of the reported issue.
If a replacement is not available or cannot reasonably be provided, NovaKart may offer an alternative resolution, including a refund where appropriate.
6. Refund Eligibility
Refunds may be approved in situations including but not limited to:
• Approved returns after inspection
• Products unavailable after order placement
• Orders cancelled before dispatch
• Confirmed lost shipments
• Replacement products unavailable
• Other situations approved by NovaKart after review
Refund approval remains subject to verification and compliance with this policy.
7. Refund Processing Time
Once a refund has been approved, NovaKart will initiate the refund process.
Refunds are generally processed within 7–10 business days, although actual credit timelines may vary depending on banks, payment providers, financial institutions, and payment methods.
8. Cash on Delivery (COD) Refunds
For Cash on Delivery (COD) orders, refunds cannot be issued in cash.
Approved COD refunds may be processed through:
• UPI
• Bank transfer
Customers may be required to provide accurate refund details to facilitate processing.
9. Return Shipping Charges
Responsibility for return shipping costs depends on the reason for the return.
Examples may include:
• NovaKart may cover return shipping costs for approved cases involving damaged, defective, incorrect, or incomplete products.
• Customers may be responsible for return shipping costs in certain other situations.
• Some cases may be evaluated individually based on the nature of the request.
NovaKart will communicate applicable return shipping requirements during the review process.
10. Damaged or Defective Products
If a product arrives damaged or defective, customers should notify NovaKart as soon as possible and within the applicable return period.
Customers may be required to provide:
• Photographs
• Videos
• Packaging images
• Written explanation of the issue
Failure to provide sufficient evidence may affect the review and approval process.
11. Order Cancellation Policy
Customers may request cancellation of an order within 36 hours of placing an order, provided that the order has not yet been processed, packed, shipped, or dispatched.
Approved cancellations made before dispatch are generally eligible for a full refund.
Once an order has been shipped or handed over to a courier partner, cancellation may no longer be possible and the order may instead be subject to this Refund & Return Policy.
12. Non-Returnable Items
Certain products may not be eligible for return, replacement, or refund depending on their nature.
Examples may include:
• Personal care products
• Hygiene-related products
• Customized products
• Personalized products
• Products specifically identified as non-returnable
• Products excluded under promotional or special sale conditions
• Other categories designated by NovaKart from time to time
NovaKart reserves the right to update or modify the list of non-returnable products as necessary.
13. Refund Refusal Conditions
Refunds, returns, or replacements may be refused if:
• The request is submitted after the applicable return period.
• The product has been used beyond reasonable inspection.
• The product is returned in an unacceptable condition.
• Required evidence is not provided.
• The issue is found to be inconsistent with the customer's claim.
• Damage is caused by misuse, negligence, improper handling, or unauthorized modification.
• The request otherwise violates this policy.
Each case may be reviewed individually before a final decision is made.
14. Lost Shipments
If a shipment is confirmed lost during transit, NovaKart will investigate the matter with the logistics provider.
Once a shipment is officially confirmed as lost, NovaKart may provide an appropriate resolution, including a replacement, refund, store credit, or another suitable remedy depending on the circumstances.
15. Policy Updates
NovaKart reserves the right to modify, update, revise, or replace this Refund & Return Policy at any time.
Any changes will become effective upon publication on the website along with an updated "Last Updated" date.
Continued use of the website following such updates constitutes acceptance of the revised policy.
16. Contact Us
For questions regarding returns, replacements, cancellations, or refunds, please contact us.
Business Name:
NovaKart
Website:
[Insert Website URL]
Support Email:
[Insert Support Email Address]
WhatsApp Support:
[Insert WhatsApp Number]
Customer Support Number:
[Insert Customer Support Number]
Business Address:
[Insert Business Address]
Country of Operation:
India
We appreciate your trust in NovaKart and remain committed to providing a fair and transparent customer experience.