Shipping policy
Last Updated: [Insert Last Updated Date]
Shipping Policy
At NovaKart, we are committed to delivering your orders as quickly, safely, and efficiently as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website.
By placing an order with NovaKart, you agree to the terms outlined in this Shipping Policy.
1. Shipping Coverage
NovaKart currently ships products to locations within India only.
At this time, we do not offer international shipping. Orders with delivery addresses outside India may be declined or cancelled.
2. Order Processing Time
Once an order has been successfully placed and payment has been confirmed, NovaKart typically processes orders within 1–2 business days.
Order processing includes activities such as order verification, payment confirmation, inventory checks, packaging, and preparation for shipment.
Orders placed on weekends, public holidays, or during periods of exceptionally high demand may require additional processing time.
3. Estimated Delivery Time
After an order has been processed and dispatched, estimated delivery timelines are generally as follows:
Metro Cities
• Approximately 5–7 business days
Other Locations
• Approximately 7–10 business days
Delivery timelines are estimates only and may vary depending on courier operations, destination, weather conditions, public holidays, regional restrictions, or other circumstances beyond our reasonable control.
4. Free Shipping Policy
NovaKart is pleased to offer free shipping on all orders delivered within India.
Customers will not be charged standard shipping fees during checkout unless otherwise stated on specific promotional campaigns, special products, or future policy updates.
5. Cash on Delivery (COD)
NovaKart offers Cash on Delivery (COD) on all eligible products and supported serviceable locations within India.
Customers choosing COD must ensure that the recipient is available at the delivery address and prepared to complete payment at the time of delivery.
NovaKart reserves the right to modify, restrict, or discontinue COD services for specific products, locations, or circumstances when necessary.
6. Order Tracking
Customers can conveniently track their orders through the "Track My Order" section available on the NovaKart website.
Once an order has been dispatched, tracking information will be updated through the tracking system, allowing customers to monitor shipment progress and delivery status.
Customers are encouraged to use the Track My Order feature for the latest shipment updates.
7. Logistics and Delivery Partners
NovaKart works with trusted third-party logistics and courier partners to deliver products across India.
While we strive to work with reliable shipping providers, actual delivery performance may depend on the operations, service availability, and coverage of our logistics partners.
8. Delivery Delays
Although NovaKart makes every effort to deliver orders within the estimated timeframes, certain situations may result in delays.
Delivery delays may occur due to:
• Weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transportation disruptions
• Remote delivery locations
• High seasonal demand
• Courier operational delays
• Other unforeseen circumstances
NovaKart shall not be held responsible for delays caused by factors beyond our reasonable control.
9. Incorrect Shipping Information
Customers are responsible for providing complete, accurate, and up-to-date shipping information when placing an order.
NovaKart shall not be responsible for delivery failures, delays, additional shipping costs, or returned shipments resulting from incorrect, incomplete, or inaccurate address information provided by the customer.
If an error in shipping information is identified, customers should contact NovaKart as soon as possible. Address changes may not be possible once an order has entered processing or shipping stages.
10. Failed Delivery Attempts
If a customer is unavailable to receive a package, courier partners may attempt delivery multiple times.
In most cases, courier companies may make 2–3 delivery attempts before returning the package to the sender.
If a shipment is returned due to repeated failed delivery attempts, refusal to accept delivery, or inability to contact the recipient, additional charges or restrictions may apply depending on the circumstances.
11. Damaged Packages
Customers are encouraged to inspect packages upon delivery.
If a package appears damaged, tampered with, opened, or otherwise compromised, customers should document the condition of the package and contact NovaKart immediately.
Any reports regarding damaged packages should be submitted within 36 hours of delivery to ensure timely investigation and resolution.
NovaKart may request photographs, videos, packaging evidence, or other supporting information during the review process.
12. Lost Shipments
In rare situations where a shipment is confirmed as lost during transit, NovaKart will investigate the matter in coordination with the logistics provider.
If a shipment is officially confirmed lost, NovaKart will provide an appropriate resolution, which may include replacement, refund, store credit, or another suitable remedy depending on the circumstances.
Investigation timelines may vary based on courier procedures and shipping records.
13. Partial Shipments
In certain situations, products from the same order may be shipped separately.
This may occur due to inventory availability, warehouse location differences, supplier arrangements, packaging requirements, or logistical considerations.
Customers will not be charged additional shipping fees for approved partial shipments.
14. Delivery Acceptance
Upon delivery, customers are encouraged to verify that the correct package has been received and that the shipment appears to be in acceptable condition.
Acceptance of a delivery does not affect any rights that customers may have under NovaKart's applicable Return & Refund Policy.
15. Changes to This Shipping Policy
NovaKart reserves the right to modify, update, or revise this Shipping Policy at any time.
Any changes will be published on this page along with an updated "Last Updated" date. Continued use of the website after such changes constitutes acceptance of the revised Shipping Policy.
16. Contact Us
If you have any questions regarding this Shipping Policy or the status of your shipment, please contact us.
Business Name:
NovaKart
Website:
[Insert Website URL]
Support Email:
[Insert Support Email Address]
WhatsApp Support:
[Insert WhatsApp Number]
Customer Support Number:
[Insert Customer Support Number]
Business Address:
[Insert Business Address]
Country of Operation:
India
We appreciate your trust in NovaKart and thank you for shopping with us.